Gels et lubrifiants intimes
sans mention de la marque
Shipping and returns
Shipping your package
Packages are generally dispatched within 2 days of receipt of payment. They are shipped via GLS, Mondial Relay Colissimo or another carrier depending on the option chosen at the time of purchase. Whatever delivery method you choose, we send you a link to track your package online.
Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.
Box sizes are appropriate and your items are properly protected.
In order to reassure you, no mention of the GOLIATE brand is made on the package. The shipment is completely discreet and bears the mention of QUALISERVICE or LAMOJI.
If you wish to return a product eligible for the right of withdrawal within 14 days of receipt of the product, please send us an email at the following address:
LAMOJI SARL offers you a “satisfied or refunded” guarantee of 14 days (fourteen days) from the date of your purchase. To obtain your refund, you will need to contact us by email at firstname.lastname@example.org and return the product to us in its original packaging.
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify reasons or to pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.
Return costs are your responsibility.
In the event of exercise of the right of withdrawal, the company LAMOJI SARL will refund the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used when ordering.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
- The supply of services fully performed before the end of the withdrawal period and the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
- The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
- The supply of goods made to the consumer's specifications or clearly personalized.
- The supply of goods likely to deteriorate or expire rapidly.
- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
- The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
- The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
- The supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery.
- The supply of a newspaper, periodical or magazine, except for subscription contracts to these publications.
- Transactions concluded during a public auction.
- The supply of digital content not supplied on a material medium, the execution of which has begun after the express prior agreement of the consumer and express waiver of his right of withdrawal.
Our secure payment is with SSL.
With Visa/Mastercard/Paypal/Apple Pay and others.
Payments are completely secure via the Shopify Payment payment solution.